Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?
Payment has to be made before packages are opened. Not to worry, when you shop with us, you can always return an item in most cases within 15 days for Official Store items and 7 days for other eligible items. You can request for a return easily by going into My Orders section.
Can I pick up my item instead of having it delivered?
Yes, this option can be chosen at the time of ordering. You will be notified when your items is available at the pick-up station chosen for pickup or at our store.
Will somebody contact me before delivering the package to my location?
Yes, our delivery agent will contact you to confirm your availability and exact location. Also, we will send you an email with details of the delivery agent when your package is out for delivery.
My order is delayed. What should I do?
You can be rest assured that we are doing all that we can to get your order to you at the earliest. The delay is possible due to higher than normal volume of demand that we are currently experiencing.
How quickly can I get my order?
We do our best to get your orders delivered by the promised date.
To get the fastest delivery, we recommend that our customers choose Express items.
Can I change my shipping address after I place my order?
Please note that your shipping address cannot be changed once your order is placed. To change your shipping address, kindly cancel the order on your order page if yet to be shipped.
If already shipped, please place a fresh order with the correct address and reject the delivery of the order with the wrong shipping address once you are contacted by our delivery agent.
How do I know if my order has been confirmed?
We'll send you an email once your order has been confirmed. You can check the status of your order anytime by following the simple steps below:
Log in to your account
- Click on My Account in the top right corner of the homepage (Your name will appear if you're logged in)
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item
- This will show the status of your product
How do I place an order?
Shopping with us is easy! Once you have found the product you want to buy, just follow the steps below:
1. Click on ADD TO CART to add this product to your cart
- 2. Click on Cart in the top right corner
- 3. Click on PROCEED TO CHECKOUT
How can I check reviews/ratings of a product before buying?
We recommend that all our customers check the reviews and ratings of an item before buying, to know what other customers have said about the product and make an informed decision.
How can I find the right product ?
You can start by visiting the homepage and clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category.
If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.
Are prices negotiable?
Prices are not negotiable. We offer you the best prices and deals. For the best offers and promotions.
HOW TO KNOW IF MY PRODUCT IS UNDER WARRANTY?
On the product page, on the right of the product, there is a field for warranty.
If the product has a warranty, this field will be filled with the duration as shown below.
Guaranteed 24/7, Same-Day, One-Day, and Two-Day Delivery is available for certain Prime Eligible items, to eligible cities.
How do I search for a Product?
EcomAssistant is a free suite of software applications available for browsers and operating systems. It helps you compare products and prices while searching and shopping online.
About Pay on Delivery
'Pay on Delivery' (POD) includes Cash on Delivery (COD) as well as additional digital payment facilities via SMS Pay link.
Pay on Delivery is available as a payment method for all items that are Fulfilled by us, Prime Eligible and some seller fulfilled items.
Note: Cash may not be accepted in areas with local COVID-related restrictions. Please call your Delivery Associate to know more.